Refund Policy

Subscriptions

You can cancel a subscription at any time from your billing settings. Cancellation stops future renewals and your current access continues until the end of the paid billing period.

A renewal charge may be eligible for a refund when you contact us within 7 days of the charge and have not used any credits granted by that renewal. Refund rights required by local law still apply.

Credit Packs

An unused one-time credit pack may be eligible for a refund when requested within 7 days of purchase. A pack is no longer considered unused after any of its credits have been consumed.

AI Generations

Credits used for a completed AI generation are generally non-refundable because computing costs are incurred immediately. When Postrai detects that a generation failed before a usable result was delivered, the related credits are returned automatically.

Duplicate charges, verified billing errors, and purchases made through unauthorized account access will be reviewed and corrected where appropriate.

How to Request a Refund

Sign in and use Contact Support in Postrai, or email support@postrai.app if you cannot access your account. Include the account email, payment date, amount, and order number. Do not include passwords, full card numbers, or bank account details.

We normally acknowledge a request within 2 business days. Approved refunds are returned to the original payment method; the time to appear depends on the payment provider and bank.

Changes

We may update this policy as the product and payment options change. The date above shows the latest revision.